Organisations in the public and social sector exist to make a difference to others, and in order to achieve their goals effectively, it is critical that performance is strategically managed. For an organisation to be able to maximise outcomes for the end client they are serving, an organisation must optimise their operations and cannot afford to take the finger off the pulse in terms of performance management.
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Performance management has traditionally been a difficult area for the Public and Social Sector. As difficult as it can be for organisations however, effective performance management is essential for driving employee productivity, engagement, and organisational success. We believe that a well-designed performance management system provides a structured framework for setting clear expectations, measuring performance, providing feedback, and fostering employee development.
We assist you in establishing clear and measurable performance goals that align with your organisational objectives. Our Consultants work closely with leaders and employees to ensure that goals are SMART; Specific, Measurable, Achievable, Relevant, and Time-Bound. By setting meaningful performance goals, you provide employees with a clear direction and a sense of purpose. We love assisting you to provide clarity to your team members. We use clarity statements to ensure that your employees know exactly what they need to do to be successful and this positions you to drive a high performance environment.
Evaluation & Feedback
Our Consultants help you develop effective performance evaluation systems and processes. We guide you in creating performance appraisal forms, rating scales, and performance review cycles that suit your organisation's needs. We provide training and support to leaders to conduct fair and constructive performance evaluations. Our focus is on fostering open and honest feedback conversations that recognise achievements, identify areas for improvement, and promote growth.
Development & Coaching
In cases where employees are not meeting performance expectations, we can assist you in developing performance improvement plans (PIPs). Our Consultants work with leaders to identify the root causes of performance issues and develop targeted action plans to address them. We provide guidance on setting realistic performance improvement goals, defining necessary support and resources, and monitoring progress. Our goal is to help employees overcome challenges and reach their full potential. We recognise that employee development is a critical component of performance management. Our Consultants provide coaching and development support to leaders and employees. We help leaders develop coaching skills to provide ongoing guidance and support to their team members. We also assist employees in identifying their development needs and creating personalised development plans to enhance their skills and capabilities.
Analytics & Reporting
We help you leverage performance data to gain insights into workforce performance trends, identify areas of strength and improvement, and make informed decisions. Our Consultants assist in designing performance dashboards and reports that provide valuable information to leaders. We help you establish key performance indicators (KPIs) and metrics that align with your organisational goals, allowing you to track progress and measure the effectiveness of your performance management initiatives.
Employees have more employment options today than they have had for decades and ensuring your employees are as engaged as possible is critical in your organisation’s retention strategy. ANSON can provide you with innovative solutions, tailored to your organisation’s specific needs, to assist in improving employee engagement and organisational outcomes. Employee engagement refers to the emotional commitment and dedication employees have towards their work and the organisation. Engaged employees are passionate, enthusiastic, and willing to go above and beyond to contribute to the organisation's goals. They are more likely to stay with the organisation, deliver exceptional performance, and positively impact the overall workplace culture.
Employee Engagement Assessments
We begin by conducting comprehensive assessments to gauge the current level of employee engagement within your organisation. Through surveys, interviews, and data analysis, we identify strengths, areas for improvement, and potential barriers to engagement. This assessment forms the foundation for developing targeted strategies. We love working with organisations past the data analysis stage, to action plan for future success – this is where the magic really happens.
Engagement Strategy Development
Based on the assessment findings, we collaborate with you to design a customised employee engagement strategy. This strategy includes actionable initiatives aligned with your organisational values, culture, and business objectives. We focus on creating a positive work environment, fostering effective communication, recognising and rewarding achievements, and promoting work-life balance. Engaged employees are often led by supportive and inspiring leaders. We provide leadership development programs and training to equip your managers with the skills and knowledge necessary to cultivate engagement within their teams. Our programs cover effective communication, feedback and recognition, fostering a positive work culture, and empowering employees.
An essential aspect of employee engagement is effective performance management. We help you establish performance management systems that focus on regular feedback, goal alignment, and career development. We guide you in implementing performance appraisal processes that foster growth, accountability, and recognition, ensuring employees feel valued and motivated to excel.
Communication and Internal Branding
Clear and transparent communication is vital for engagement. We help you develop effective communication channels and strategies to ensure consistent messaging throughout the organisation. Additionally, we assist in crafting an internal brand that reflects your organisation's values, mission, and culture. A strong internal brand fosters employee pride and a sense of belonging.
The culture of your organisation directly affects its performance. A strong culture can result in increased performance and harmonious team working. Ensuring everyone in your organisation is working together, with the same values and business goals, will drive your business in the right direction. Where an organisation understands its culture, it is able to manage, influence and change it. A positive workplace culture has the power to boost productivity and improve employee wellbeing and steer an organisation away from issues of mental health or injury.
We approach each project differently, depending on the outcomes you have established as your priorities. Broadly speaking, we start by conducting a thorough analysis of your existing culture. Through surveys, interviews, focus groups, and observation, we gather insights from your employees at all levels of the organisation. This helps us understand the prevailing beliefs, values, and behaviors within your company.
Culture Insights: We provide you with a comprehensive overview of the insights we gather through our observation process. Depending on your requirements, ANSON can conduct a gap analysis to determine the step changes required to get you from where your culture is currently sitting comparative to where you want to be. This is where it gets exciting; we can then work with you to collaborate on the development of a customised culture strategy with distinct actionable recommendations to bridge the identified gaps and create a culture that supports your organisation.
Change Management Support
Implementing cultural change can be a challenging process. Our consultants provide expert guidance and support throughout the implementation phase. We help you navigate potential roadblocks, engage employees, and create buy-in for the proposed changes.
Measurement and Monitoring
We believe that culture is an ongoing journey, and it requires constant monitoring and measurement. We help you develop key performance indicators (KPIs) to track the progress of your culture transformation initiatives. Regular check-ins and assessments ensure that your culture remains aligned with your evolving business needs.
A well-designed organisational structure is the foundation for effective operations, employee engagement, and business success. ANSON’s experienced team is well placed to support your organisation to adapt and evolve to keep pace with changing market dynamics, technological advancements, and business strategies.
Organizational Structure Assessment
Our experienced Consultants conduct a thorough assessment of your current organisational structure. We analyze factors such as reporting lines, decision-making processes, span of control, and job roles to evaluate the effectiveness and efficiency of your current design. This assessment helps identify areas for improvement and informs the design process.
Job Role Analysis and Design
If your organisation is undergoing significant changes or growth, it may be necessary to redesign your organisational structure. Our Consultants work closely with you to understand your business goals, strategies and workforce requirements. We then develop tailored organisational structures that optimise communication, collaboration, and resource allocation. These structures may include considerations such as departmental divisions, teams, hierarchies, and reporting relationships. A key aspect of organisation design is the analysis and design of individual job roles. We help you define clear job descriptions, responsibilities, and expectations for each role. By aligning job roles with organisational objectives and ensuring clarity in job responsibilities, we promote employee engagement, performance, and accountability.
Change Management and Implementation
Implementing a new organisational design often requires effective change management strategies. Our Consultants support you in managing the transition process, ensuring smooth communication and addressing any resistance or challenges that may arise. We help you create a change plan, establish communication channels and provide guidance on engaging employees throughout the process.
An effective organisation design includes mechanisms to measure and align performance with strategic goals. We assist you in developing performance measurement systems, key performance indicators (KPIs), and performance management processes that align with the new structure. These systems ensure that employees' efforts are directed towards achieving the organisation's objectives.